Frequently Asked Questions
Everything you need to know about pure, clean hydration.
How often should I replace my water filter cartridge?
For optimal performance, most cartridges should be replaced every 6 months or after filtering 300 gallons of water, though this varies by specific model and local water quality.
What contaminants do your filtration systems remove?
Our systems are NSF-certified to remove up to 99% of common contaminants, including chlorine, lead, mercury, PFAS, microplastics, and common pesticides.
Do you offer free shipping on replacement filters?
Yes, we offer free standard shipping on all orders over $50 within the contiguous United States. Subscription orders always include free shipping.
What is your return policy if the filter doesn't fit my sink?
We offer a 30-day 'Perfect Fit' guarantee. If the system is incompatible with your plumbing, you can return it for a full refund or exchange it for a compatible model.
Are your water filters easy to install without a plumber?
Absolutely. Most of our countertop and under-sink systems feature a DIY-friendly 'twist-and-lock' design that can be installed in under 15 minutes with basic tools.
Do you offer a warranty on whole-house filtration systems?
Yes, all whole-house systems come with a comprehensive 5-year manufacturer warranty covering parts and defects to ensure your home has long-term protection.